FREQUENTLY ASKED QUESTIONS
What payment methods do you offer?
We accept Visa, Mastercard and Mastercard Maestro as well as payments by PayPal.
What currencies do you sell in?
All transactions on our site are completed in Euro currency only.
Our website includes a currency converter. However, this function is provided by a third party and is for indication purposes only and we are not responsible for accuracy of currency conversions shown. The customer is responsible for finally checking conversion rates, if they wish, from their own preferred source. Remember, even if using the currency converter, the transaction will still be completed in Euro.
Can I cancel my order?
If a customer wishes to cancel an order for a full refund, or to exchange for another item, they may do so by emailing us at email@example.com.
If we are notified 2 hours or less prior to dispatch of the order, we can no longer cancel.
Can I send a gift with a message?
Yes you can. Just fill in the gift message field when ordering and we will make sure the message is added to a gift tag.
How long will it take to process my order?
We do our best to process and dispatch orders within 3-5 working days of receiving order. This excludes weekends and public / national holidays. This may take a bit longer during busy periods such as Christmas.
Do you offer free delivery?
We offer free delivery only to Malta addresses for orders over €40.
Do you offer international shipping?
Yes we do. Most countries are included, but please email us at firstname.lastname@example.org if your country is not calculated, and we will do our best to offer a solution.
Who do you use for shipping?
International shipping is sent out via MaltaPost, Malta’s national postal provider. Delivery to the customer is carried out by the equivalent national postal provider in customer’s country.
Will you provide a tracking number?
Yes, we will provide all tracking details once order has been dispatched.
How long will it take for my order to arrive?
We can only provide estimates depending on the destination, given during checkout. We cannot be held responsible for the time carriers ultimately take to make delivery.
What happens if my order does not arrive?
We request that customer’s give orders sent to European destinations 6 weeks from date of dispatch - and 8 weeks from date of dispatch for all other destinations - before informing us that an order has not arrived.
Customers should email us at email@example.com and we will open an enquiry with MaltaPost. If the order is confirmed as lost in transit we will post a replacement at no extra cost.
WARRANTY & RETURNS
What warranty do you offer?
We provide a 3 month warranty covering breakage due to manufacturing defects and excludes general wear and tear, misuse or lack of appropriate care. For full details, see the Warranty section of our Terms & Conditions.
Can I return an item?
You can return non-sale items, excluding earrings, so long as you follow our policy outlined in the Returns section of our Terms & Conditions.